PROS VS JOES 4. Customer Service

This week I added up the time I spend on my average couple and the number came to 22.5 hours. I included the phone inquires, a 10-hour wedding day, the time it takes me to process proofs, create a wedding album etc....   This is important because I take customer service very seriously. I know some photographers that have gotten caught up in the repetition of this business meaning they look at every wedding and every couple as the same; its become monotonous to them.  For me, every couple is unique and I treat them as such.  This means designing every album that caters to the couple's personalities.  Its almost like you have to "fall in love" with your clients. There are just so many things that change, that have to be covered, and have to be discussed when a couple is planning a wedding that great customer service is a must.